Malawi's citizen evidence backbone.
A multi-channel platform that turns community voices into evidence, evidence into automatic escalation, and escalation into public accountability. Not a database — a decision mechanism.
7 submission channels
Mobile app, USSD, SMS, voice calls, community champions, paper forms, and community radio — so no one is left out, whatever technology they hold.
All 28 districts
Built to grow from two pilot districts to every district in Malawi — 10,000+ community reports a year by Year 3.
30 days to respond
Every escalation starts a public clock. No documented response within 30 days puts a red flag on the district's public scorecard.
Decisions are made without the people they affect.
- Policy and programme decisions are made without adequate local community evidence.
- Community challenges go unrecorded and unaddressed for extended periods.
- Vulnerable groups — women, youth, the elderly, people with disabilities — are absent from the data.
- Evidence exists, but no mechanism connects it to government action or accountability.
- Communities are treated as passive recipients rather than active participants in governance.
“Malawi doesn't lack problems that need solving. It lacks a trusted, daily way for communities to be heard — and a mechanism that turns that evidence into action while it's still relevant.”
Six stages. One accountability loop.
From a village report to a public scorecard — and back to listening. The loop never stops.
Reports arrive through 7 channels
App, USSD, SMS, voice call, champion, paper form, or radio — in Chichewa or English, with full anonymity if chosen.
Communities verify their own data
Community validation circles and champions review submissions before they count. Duplicates are flagged. Safety issues skip the queue.
Thresholds fire automatic alerts
When enough validated reports cluster in one area, the escalation engine alerts the responsible authority automatically — with maps, volumes, and community quotes.
An owner acts, on the record
Government logs a documented response. Marketplace partners — NGOs, agencies, private sector — are notified and can act too.
The community confirms resolution
Only the people who raised the challenge can close it — by app, USSD, or SMS. Communities get SMS feedback at every stage.
Performance goes public
Monthly district scorecards and quarterly ministry rankings publish response rates for everyone to see. Silence earns a red flag.
Then back to stage 01 — listening never stops.
Built so every voice can reach the platform.
Whatever phone you hold — or none at all — there is a channel for you.
Mobile app
Android and iOS. Photos, GPS, offline capture that syncs when signal returns.
USSD
Dial a short code on any phone. Chichewa menus, no internet needed.
SMS
Text a keyword and your location. Works on the most basic handset.
Voice call (IVR)
Speak your challenge in Chichewa. No reading or writing needed at all.
Community champions
Trained residents visit households door-to-door, reaching people no channel can.
Paper forms
Filled by hand, uploaded at district offices and health centres by trained staff.
Community radio
Radio sessions gather voices; batch summaries flow back into the platform.
Evidence everyone can see.
Live dashboards with heat maps and trend lines. Monthly district scorecards. Quarterly ministry rankings. All public, no login — readable by citizens, media, and civil society, and exportable for newspapers and chiefs' courts.
Not a database. A decision mechanism. Not a tool. A movement.
Report something happening in your community, or talk to Patsinde about building this infrastructure together.